Shipping & Returns
All prices include Austrian VAT.
Tax-free delivery of goods
For private customers, as well as companies from a third country (all countries outside the EU), we deduct the VAT in the purchase process and you save 20% on your purchase. Billing address and delivery address must be in a third country.
For registered companies within the EU (all except Austria), we deduct the VAT in the purchase process and you save 20% on your purchase. The billing address must be in an EU country and outside of Austria and the delivery address must be outside of Austria.
The deduction of the 20% tax is already visible in your shopping cart.
For the prices of goods, the shipping costs are not included, these are shown separately during the ordering process.
The indications of the estimated delivery time are not binding and are only estimates.
The goods are shipped as soon as the payment has been received on the seller's business account (Schmueck KG IBAN AT87 3200 0000 1037 4510) - usually within the following two working days.
Our Payment Methods
Certified Safety
For our standard shipping with our partners Österreichische Post AG and DHL we charge as follows:
EUROPE
ZONE 1 Austria GROSS:
Accessories from € 115,00 free, below € 6,90. Delivery time approx. 1 - 3 working days
ZONE 2 Germany GROSS:
Accessories from € 159,00 free, below € 17,90. Delivery time approx. 2 - 4 working days
ZONE 3 EU-Countries GROSS:
Accessories from € 189,00 free, below € 18,90. Delivery time approx. 2 - 5 working days
ZONE 4 Rest of Europe (e.g. Great Britain, Suisse, Monaco, Liechtenstein and Norway) NET:
Accessories from € 229,00 free, below € 23,90. Delivery time approx. 2 - 5 working days
WORLD
ZONE 5: USA, Kanada, South America, Turkey and Northern Africa as well as Israel,.. NET:
Accessories from € 319,00 free, below € 31,90. Delivery time approx. 6 - 10 working days
ZONE 6: Oceania, South East Asia and Southern Africa (Japan, Australia, New Zealand) NET:
Accessories from € 479,00 free, below € 49,90. Delivery time approx. 6 - 10 working days
Express delivery on request.
For the shipping of small furniture and bulky goods, a possible shipping surcharge will be shown separately. Any shipping of furniture and the applicable shipping costs require a separate agreement.
Returns
You can return all items purchased online from us on Contemporum.com without giving a reason within two weeks (10 working days) - unused and in our original packaging - (extra ordered or made goods, such as custom-made items and individual items are excluded).
To meet the deadline, it is sufficient to send the goods back to us punctually.
In case of cancellation, the delivered goods may only be used for the purpose of verification. Not for use. If the condition of the goods is reduced by further use, we reserve the right to demand compensation for value.
Returns of goods are at your expense and risk within the scope of the right of withdrawal. Should the goods be damaged in return for the return - for example, by non-delivery in the original packaging or otherwise improper packaging - we reserve the right for further settlement of the damage incurred.
If the wrong delivery has been made on our part, we assume the costs of the cancellation. A credit balance arising from the return validated by us shall be immediately equalized within 10 days, this time step by step upon receipt of the goods. The period begins with receipt of the returned goods. Packaging and shipping costs are not refundable.
The return hast o be done to:
Contemporum.
c/o Schmueck KG
Olbrichgasse 7
1120 Vienna
Austria