Shipping & Returns

Shipping & Returns


Shipment & Prices

All prices include Austrian VAT. For the prices of goods, the shipping costs are not included, these are shown separately during the ordering process.

The indications of the estimated delivery time are not binding and are only estimates.

The goods are shipped as soon as the payment has been received on the seller's business account (Schmueck KG IBAN AT87 3200 0000 1037 4510) - usually within the following two working days.


For our standard shipping we charge as follows:


ZONE 1 Austria:
Accessories from € 109,00 free, below € 5,90. Delivery time 1 - 3 working days

ZONE 2 Germany:
Accessories from € 145,00 free, below € 12,90. Delivery time 1 - 3 working days 

ZONE 3 EU-Countries:
Accessories from € 159,00 free, below € 15,90. Delivery time 2 - 5 working days 

ZONE 4 Rest of Europe (e.g. Great Britain, Suisse, Monaco, Liechtenstein and Norway):
Accessories from € 229,00 free, below € 23,90. Delivery time 2 - 5 working days 



ZONE 5: USA, Kanada, South America, Turkey, Russia and Northern Africa as well as Israel:
Accessories from € 319,00 free, below € 29,90. Delivery time 6 - 10 working days 

ZONE 6: Oceania, South East Asia and Southern Africa (Japan, Australia, New Zealand):
Accessories from € 389,00 free, below € 39,90. Delivery time 6 - 10 working days 


Express delivery on request. 

For the shipping of small furniture and bulky goods, a possible shipping surcharge will be shown separately. Any shipping of furniture and the applicable shipping costs require a separate agreement. 



You can return all items purchased online from us on without giving a reason within two weeks (10 working days) - unused and in our original packaging - (extra ordered or made goods, such as custom-made items and individual items are excluded).

To meet the deadline, it is sufficient to send the goods back to us punctually. 

In case of cancellation, the delivered goods may only be used for the purpose of verification. Not for use. If the condition of the goods is reduced by further use, we reserve the right to demand compensation for value.

Returns of goods are at your expense and risk within the scope of the right of withdrawal. Should the goods be damaged in return for the return - for example, by non-delivery in the original packaging or otherwise improper packaging - we reserve the right for further settlement of the damage incurred.

If the wrong delivery has been made on our part, we assume the costs of the cancellation. A credit balance arising from the return validated by us shall be immediately equalized within 10 days, this time step by step upon receipt of the goods. The period begins with receipt of the returned goods. Packaging and shipping costs are not refundable.


The return hast o be done to:

c/o Schmueck KG
Olbrichgasse 7
1120 Vienna